Frequently Asked Questions
Email: [email protected]
Address: No. 44, Nguyen Hien Le Street, Cam Le District, Da Nang City, Vietnam
Monday – Friday
8:00 – 17:00 GMT +7 Time Zone,
(You can still email us outside of business hours and we will respond within 24 hours)
We accept payment using PayPal & Credit Card. You can pay directly through major credit cards including Visa, Master Card, American Express and Discover. Simply checkout using the PayPal option, scroll down and register for a PayPal account to pay with regular credit card.
As soon as your order is shipped, you will receive an email with your tracking number. This email will also include a link to our carrier’s website where you will be able to track your package.
Allow up to 5-7 business days for processing your order. You will usually have your watch within 10-20 business days if you choose standard shipping.
Pricing will depend on the country in which you reside and the number of items that you are purchasing. Exact pricing can be found by clicking “Add To Cart” and entering in your address before completing the check out process.
After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day. Orders via pre-payment (Vorkasse) are sent out on the day we receive the payment.
At present, we are unable to fulfill shipments to P.O. Box addresses. However we hope to provide this service in the near future.
I just noticed that I chose the wrong item by mistake, can you swap my product?
Please contact us with the pictures of your item(s). We will check and take further actions.
Send us an email